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AI Voices for Customer Service & IVR

14 matching voice profiles · 30+ languages · <200 ms API latency · from £25/month.

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Quick Answer

For customer service and IVR, GeraVoice offers professional, authoritative profiles at under 200 ms latency, compatible with Twilio and AWS Connect — used for menu prompts, virtual agents, hold messages and multilingual support lines.

Why Customer Service & IVR teams use AI voice

In a contact centre, the voice is the brand. Callers form an impression within seconds, and a stilted or robotic prompt drives them to mash "0" for a human. The right synthetic voice is warm, confident and consistent across every menu, hold message and confirmation.

GeraVoice profiles for customer service are tuned for real-time telephony: they run at under 200 ms latency over an API that drops into Twilio, AWS Connect or a custom WebSocket bridge. With 30+ languages on tap, you can localise an entire IVR tree without booking a single recording session.

Common deployments

  • IVR menu prompts and call routing
  • Virtual agents and conversational self-service
  • Hold messages, callbacks and queue updates
  • Order status, appointment and delivery confirmations
  • Multilingual support lines for global customers

14 voice profiles for customer service & ivr

Each profile is part of the full GeraVoice catalogue — browse all 50 voices.

British Professional Male

British RP

A crisp Received Pronunciation accent conveying expertise and confidence. Ideal for UK-market corporate communications, boardroom training videos, and premium customer-service IVR flows. Pronounces legal and financial terminology with natural fluency.

English£39/mo

British Professional Female

British RP

A warm Received Pronunciation voice that balances authority with approachability. Frequently chosen for healthcare information lines, premium retail brand narration, and BBC-style documentary voice-overs. Highly legible at 1.5× speed for audio articles.

English£39/mo

British Southern Female

Southern English (Home Counties)

A polished Home Counties accent with a reassuring, unhurried quality. Preferred by luxury hospitality, private banking, and premium travel brands targeting affluent UK audiences. Conveys quiet confidence without stuffiness.

English£35/mo

American Professional Male

General American

A neutral General American accent optimised for global intelligibility. The default choice for US-market e-learning modules, corporate explainer videos, and English-language IVR systems deployed across multiple countries. Consistent pacing makes it suitable for automated subtitle generation.

English£35/mo

Irish Professional Male

Irish English (Dublin)

A warm Dublin-inflected voice with natural storytelling rhythm. Particularly effective for tourism, hospitality, food-and-drink brands, and audiobook narration where a human connection is important. Tests consistently high on likability and trust scores across English-speaking markets.

English£32/mo

South African Professional Female

South African English

A confident South African English voice that signals continental credibility. Widely used by Pan-African fintech brands, telecoms, and NGOs operating across multiple African markets. The distinct accent stands out in a crowded IVR landscape while remaining universally intelligible.

English · Zulu (basic phrases)£33/mo

Greek Warm Female

Standard Modern Greek

A warm, expressive Modern Greek voice ideal for the Greek tourism industry, regional retail chains, and healthcare information lines. The natural intonation conveys genuine hospitality, reinforcing the warmth expected by Greek consumers. Handles loan words from English and French without jarring accent shifts.

Greek · English£34/mo

Portuguese Brazilian Female

Brazilian Portuguese (São Paulo)

An energetic São Paulo Brazilian Portuguese voice designed for the world's fifth-largest internet market. The open vowels and upbeat intonation pattern match user expectations on Brazilian consumer apps, food-delivery platforms, and fintech products. Correct pronunciation of Brazilian-specific loan words and slang.

Portuguese · English£35/mo

Azerbaijani Professional Female

Standard Azerbaijani (Baku)

A clear Standard Azerbaijani voice suited to Baku's rapidly modernising digital economy. The first AI voice profile targeting the Azerbaijani market, where demand for local-language digital services is outstripping supply. Compatible with both Azerbaijani Latin script and legacy Cyrillic transcriptions.

Azerbaijani · Russian +2£27/mo

Turkish Professional Male

Standard Turkish (Istanbul)

An Istanbul-standard Turkish voice combining authority with the modernity expected by Turkey's large and tech-savvy young population. Used by Turkish e-commerce platforms, major banks, and international companies entering the Turkish market. Correct vowel harmony across inflectional suffixes — a common failure point for non-specialist TTS.

Turkish · English£32/mo

Nigerian Professional Female

Nigerian English (Lagos)

A vibrant Lagos English voice projecting the energy and authority of Africa's largest economy. Resonates with Nigeria's massive urban population and diaspora. The distinctly Nigerian tonal cadence conveys confidence without aggression — the right register for fintech apps, telehealth platforms, and consumer-brand assistants.

English · Yoruba (basic) +2£26/mo

Ugandan Professional Female

Ugandan English (Kampala)

A clear Kampala English voice designed for Uganda's mobile-first, rapidly digitising market. Uganda's zero-competition position in the Gera Systems rollout makes localised voice profiles a key differentiator. The measured pace ensures clarity on low-bandwidth voice calls common outside Kampala.

English · Luganda (basic)£25/mo

Japanese Professional Female

Standard Japanese (Tokyo)

A Tokyo-standard Japanese voice delivering the formal polite register (keigo) expected by Japanese consumers in service contexts. Correct pitch-accent patterns and mora timing — two areas where non-specialist TTS systems consistently fail — ensuring unambiguous comprehension. Used by Gera Systems Japan for GeraClinic and GeraHome.

Japanese · English£42/mo

Filipino Warm Male

Filipino English (Manila)

A warm Manila English voice reflecting the Philippines' world-renowned service culture. Filipino English is globally intelligible and carries connotations of helpfulness and patience — ideal for customer-service, BPO, and remittance-platform contexts. The natural code-switching between English and Filipino/Tagalog mirrors authentic local communication.

English · Filipino/Tagalog£28/mo

Customer Service & IVR: frequently asked questions

Does GeraVoice work with Twilio and AWS Connect?

Yes. The API is compatible with Twilio, AWS Connect and custom WebSocket implementations, with synthesis at under 200 ms latency for real-time call flows.

How many languages can one IVR support?

GeraVoice covers 30+ languages and 50 accent profiles, so a single IVR can offer localised prompts across many markets from one integration.

How is GeraVoice priced for contact centres?

Profiles start at £25/month and include unlimited synthesis, API access and deployment seats. Join the waitlist for founding-member contact-centre pricing.

Deploy a customer service & ivr voice with GeraVoice

Join the waitlist for early access, API credentials and founding-member pricing across all 50 voice profiles.

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